Two Tone DetailingTWO TONEDETAILING

Legal

Cancellation Policy

We only take a handful of cars a day, so a cancelled slot is hard to refill at short notice.

Rescheduling

You can move your appointment free of charge up to 48 hours before the start time, from your account or by contacting us. Within 48 hours we will always try to help, subject to availability.

Cancelling

  • More than 48 hours before your slot: your deposit is refunded in full.
  • 24 to 48 hours before: your deposit can be transferred once to a future booking.
  • Less than 24 hours before: the deposit is retained to cover the lost slot.

No-shows

If the vehicle does not arrive within 30 minutes of the slot start and we have not heard from you, the booking is treated as a no-show and the deposit is retained.

If we cancel

If we have to cancel — illness, equipment failure or weather that makes safe work impossible — you choose between a new slot or a full refund of everything paid.

Your legal rights

Nothing here affects your statutory rights. Where the Consumer Contracts Regulations give you a cancellation right for services booked online, that right applies in addition to this policy.

Questions about this policy? Contact Two Tone Detailing.

Last updated 14/11/2026.