Terms & Conditions

1. Bookings

A booking is confirmed once you have selected a package, chosen an available appointment slot and paid any deposit shown at checkout. Prices and durations are those displayed at the time of booking.

2. Quotes and vehicle condition

Package prices assume a normal level of soiling for the vehicle size stated. Where a vehicle arrives in significantly worse condition than described or shown in the photos supplied, we may adjust the price or duration, or decline the work. Any change is agreed with you before we begin.

3. Deposits and payment

Deposits secure your appointment and are deducted from the final balance. The balance is payable on completion unless agreed otherwise. Deposits are refundable in line with our Cancellation Policy.

4. Arrival and access

Please arrive at the start of your slot with the vehicle empty of personal belongings. Late arrival may shorten the work we can complete within your slot. We are not responsible for items left in the vehicle.

5. Results and limitations

Detailing improves the condition of paint, trim and interiors but cannot guarantee removal of every defect. Pre-existing damage such as deep scratches, dents, failed lacquer, stone chips, burns, tears or permanent staining may not be fully correctable. We will tell you what is realistic before starting.

Pre-work condition checks

Before work begins, we will carry out a visual condition check and record visible existing damage or areas of concern using notes and, where appropriate, photographs or video. Please tell us about any known damage, previous repairs or fragile components at drop-off. We will discuss any concerns that affect the planned work and agree any change to the service or price before proceeding.

This is a visual check, not a mechanical inspection or a guarantee that every defect will be identified. Some damage may be hidden by dirt, beneath trim or in areas we cannot reasonably inspect. An item not being recorded at drop-off does not, by itself, establish when or how it occurred; any concern will be considered fairly using the available evidence.

Defects revealed by cleaning

Dirt, road film, contamination and oxidation can conceal existing scratches, swirl marks, stone chips, corrosion, staining or deteriorating lacquer. Cleaning and decontamination may make these defects more visible. Revealing an existing defect is not the same as causing new damage. If an unexpected condition becomes apparent, we will pause the affected work where necessary and discuss the options with you.

Previously repaired, delicate and aftermarket parts

Please disclose known resprays, smart repairs, wraps, paint-protection film, aftermarket badges or trim, loose fittings, degraded seals and any areas where paint, adhesive or materials are already failing. These may require a different cleaning method or may not be suitable for treatment. Where a risk is identified, we will explain it and agree a suitable approach, leave the affected area untreated or decline that part of the work. Your agreement to proceed does not waive your statutory rights.

6. Liability

We will perform our services with reasonable care and skill and use methods appropriate to the vehicle and its known condition. We are not responsible for damage that already existed before our work, or for failure caused solely by an existing defect, deterioration or an unsuitable previous repair, provided our failure to exercise reasonable care and skill did not cause or worsen the damage.

This is not a blanket exclusion for loose trim, repaired paint, wraps or other delicate parts. If our work causes damage through a failure to exercise reasonable care and skill, we remain responsible in accordance with the law. Please notify us as soon as reasonably possible if you believe damage has occurred, ideally with photographs, so we can investigate and discuss an appropriate remedy. A delay in reporting does not automatically remove your legal rights.

Nothing in these terms excludes or restricts your rights under the Consumer Rights Act 2015, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

7. Photography

We may photograph completed work for our gallery and social media. Registration plates are obscured on request, and you can ask us not to publish images of your vehicle at any time.

8. Changes to these terms

We may update these terms. The version shown when you book is the version that applies to that booking.

Questions about this policy? Contact Two Tone Detailing.

Last updated 14/11/2026.